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Description Minimum qualifications:

• 5+ years of relevant work experience in external affairs, partner management, strategic advocacy, or other related field
• 4+ years of leading cross-functional work
• Up to 30% travel or as needed
• External and Internal Relationship Management experience
• Experience developing long-term community investment strategies aligned with corporate goals and sustainable community impact
• Ability to collaborate with leadership, community partners, and employees to drive program success and shared value
• Ability to represent United in high-visibility settings and deliver compelling presentations to senior leadership and external audiences
• Community Relations experience
• Experience leading end-to-end execution of community initiatives
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Qualifications About the job:

The Senior Manager - Community and Market Impact will be responsible for leading overall community impact and strategic partnerships within United’s Chicago hub community. This includes representing United in external engagements, managing contractual relationships with non-profit partners, and enabling how United “shows up locally” in United’s Chicago Hub community. This role will oversee the strategy, budget and stakeholder relationships for United community investments and partnerships in market. Individual leads internal stakeholder working teams and regularly interacts with and influences senior leadership, including key officers and other senior leaders within United Airlines. The role will work across numerous different stakeholder groups to drive United’s external strategy within the global/national partner portfolio. Cross-functional collaboration required with Managing Directors and Directors in market across key internal partners including Government Affairs, Sales, Operations, Corporate Communications, and other key teams internally.

Core Accountabilities / Key Responsibilities Partnership management and activation

• Manage portfolio of external partnerships aligned to team and corporate priorities
• Identify unique opportunities for partner activations that help achieve team goals
• Regularly evaluate partnership terms and identify prospects to drive stronger partnership and business value for United through partner relationships
• Where applicable, facilitate introductions between nonprofit partners and United leaders, other businesses and/or employees

Strategic market and community impact work

• Develop and execute strategic plans related to assigned partners
• Represent United externally, lead internal working team meetings, create market-specific initiatives that tie to team goals and identify competitive areas of opportunity in assigned region
• Track success metrics for all partners, volunteerism, and customer-focused initiatives

Community investment asset management

• Oversee partner assets in Chicago
• Engage externally with partners to build relationships that can be leveraged for United to impact United’s brand favorability and customer perception in market
• Assess leading nonprofits and other local corporations’ community engagement strategy for benchmarking and to identify best practices

Cross-divisional collaboration

• Responsible for creating and executing cross-divisional workstreams focused on high impact competitive areas, including program and stakeholder management

External industry engagement

• Optimize industry participation through executive networking to further United business strategic objectives at a local level
• Leverage partnerships to create platforms that provide the opportunity to deepen customer relationships, influence key opinion leaders and win hearts and minds at a local level

Stakeholder Management

• Provide leadership and guidance for stakeholders in market, developing local personnel through enabling their continued growth and enhancing their external networks

The base pay range for this role is $127,870.00 to $166,492.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.