Job Summary

The Community Outreach & Patient Engagement Specialist will serve as a trusted liaison between our hospital and the community. This role combines healthcare knowledge with community-based marketing and patient navigation. This role requires an active presence in the community, including outreach at outreach events, neighborhood engagement, and relationship-building in socially or economically challenging areas.

The ideal candidate will have experience as a Medical Assistant or healthcare support professional, with strong interpersonal skills and the ability to engage diverse populations respectfully and be culturally sensitive.

Essential Functions

• Represents the hospital at community events, churches, health fairs, housing communities, and local organizations.
• Conducts outreach activities both indoors and outdoors.
• Engages residents in meaningful conversations about available healthcare services.
• Assists individuals in understanding how to access care and schedule services.
• A collaborative that builds trust within underserved communities.
• Identifies barriers to care (transportation, language, insurance concerns) and communicates them to leadership.
• Supports patient recruitment and retention initiatives.
• Maintain detailed outreach documentation and tracking reports.
• Collaborate with clinical and administrative teams to support growth and community impact.
• Assists with other community outreach responsibilities as needed.

Other Duties

Please note this job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Minimum Education/Certifications

• High school diploma or equivalent required.
• Medical Assistant certification or prior experience in a healthcare setting preferred.
• Valid driver’s license preferred.

Minimum Work Experience

• 1 year of community outreach experience in a behavioral health or acute care setting preferred.
• Basic knowledge of medical terminology and patient care processes.
• Strong communication and engagement skills.
• Comfortable working in diverse and sometimes challenging environments
• Professional, confident, and culturally sensitive
• Self-motivated and able to work independently
• Ability to attend community events, including occasional evenings and weekends

Position Type/Expected Hours of Work:

• Full-time (37.5 hours weekly)
• On-site position with 80% spent at assigned community locations and events.
• Day shift with occasional weekend or holiday coverage as needed.

Physical Requirements:

The position requires prolonged periods of standing. Positions will require stooping, bending, lifting, and carrying items weighing up to 25 pounds. Position requires the ability to work at outdoor events.

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